Refund policy
At What's Your Décor Style, we do the heavy lifting of pinning, filtering, and quality-vetting so you can design with absolute confidence.
Because we partner with premium North American trade manufacturers and curated brand partners to ship boutique pieces directly to your home, our policy is divided into two distinct categories depending on the item ordered:
Category A: Direct Trade & Boutique Collections (Final Sale)
For our core boutique furniture, artwork, luxury mirrors, and direct trade-manufacturer pieces, all sales are final. We do not accept returns, exchanges, or cancellations for buyer's remorse, change of heart, or spatial miscalculations.
We ask that you shop with intention. Please measure your space, check your layout clearances, and review your selected color palettes carefully before completing your order.
Damaged, Defective, or Incorrect Items (Transit Protection)
If a Direct Trade item arrives damaged, defective, or incorrect, we will fix it immediately at no cost to you:
The 48-Hour Inspection Window: Because fragile decor items require prompt reporting, you must inspect your delivery and report any transit damages or product defects to hello@whatsyourdecorstyle.com within 48 hours of delivery. (Claims submitted past this strict 48-hour window cannot be approved due to freight carrier rules.)
Required Evidence: Your email must include your order number and clear, high-resolution photographs displaying the product damage as well as the exterior shipping box condition.
Our Resolution: Upon reviewing clear visual evidence, we will fast-track a complimentary replacement order or issue a full refund to your original payment method. You will not be required to ship the broken or damaged item back.
Category B: Partner Collections (Shopify Collective Products)
For select collections fulfilled in partnership with our verified Shopify Collective Brand Partners (such as select bedding, down, and textile lines):
30-Day Return Window: You may request a return within 30 days of delivery for a full refund.
Eligible Condition: Only unused, undamaged products in brand-new, original packaging are eligible for return. Used, washed, or damaged items cannot be returned or refunded.
Pre-Paid Return Labels: Upon receiving and approving your return request, we will provide a pre-paid return shipping label free of charge.
Inspection & Processing: Returned items undergo a thorough quality inspection upon arrival at our partner's fulfillment center before a refund is released to your original payment method.
How to Initiate a Partner Return:
To start a return for an eligible partner item, please email hello@whatsyourdecorstyle.com with your order number and details. Once verified, we will email you your pre-paid return shipping label and sending instructions.